FAQ

Q: Can I place a special order for a specific British candy or snack? A: Absolutely! If there's a specific British treat you're looking for, just let us know. Contact us at info@fromtheretohere.ca, and we'll do our best to accommodate your request.


Q: Do you offer local delivery within the GTA? A: Yes, we provide local delivery within the Greater Toronto Area (GTA) for a flat $15 charge. Please allow 1-2 business days for your order to arrive.


Q: What's the process for in-store pickup? A: You can select the in-store pickup option when placing your order online. Your order will be ready within 1 business day at our location at 17 St. John's Road, Toronto, Ontario M6P1T7.


Q: Are the products you sell authentic and directly imported from the UK and Ireland? A: Yes, we pride ourselves on offering genuine British and Irish snacks and confectioneries. Our selection is carefully curated, and we import directly from trusted suppliers.


Q: Do you offer any gluten-free or vegan options? A: We understand dietary needs vary, and we strive to offer options for everyone. Please browse our website or contact us at info@fromtheretohere.ca for more information on gluten-free and vegan products.


Q: How do I know if a product is in stock? A: Our website is updated regularly to reflect our current inventory. If you have any concerns about availability, feel free to email us at info@fromtheretohere.ca.


Q: Can I buy wholesale or in bulk for a special event? A: Certainly! We offer bulk and wholesale purchasing for special events or businesses. Please reach out to Andrew Moriarity for details and customized pricing.


Q: How can I stay updated on new products and promotions? A: You can sign up for our mailing list to receive updates on new arrivals, exclusive promotions, and more. Plus, follow us on social media to stay connected with everything happening at our store!


Q: Is there a physical store where I can browse the products? A: Yes, we welcome you to visit our store at 17 St. John's Road, Toronto, Ontario M6P1T7. Come explore our wide selection of British and Irish treats in person!


Q: I have a question about my order. Who should I contact? A: If you have any questions or concerns about your order, please don't hesitate to email us at info@fromtheretohere.ca. We're here to help and ensure you have a satisfying experience with us.